Faciliserv is a property management platform built in Lebanon, for Lebanon. It combines a tenant mobile app with a full building management CMS — online payments, common charges collection, budget tracking, vendor bills, maintenance requests, and instant financial reporting — designed around how Lebanese buildings actually operate.
Why generic software fails in Lebanese buildings
Most property management tools are built for Western rental markets: a landlord, a bank transfer, an automated late fee. Lebanese buildings work differently. Charges are collected in cash and USD as often as by card. Budgets revolve around diesel for the generator, EDL bills, water deliveries, and elevator contracts. Decisions run through a syndic and owners' committee, not a single landlord. And collection — getting every owner to actually pay their share — is the single hardest part of the job.
Faciliserv was built by a team that has operated buildings, towers, malls, and mixed-use projects in Lebanon for over 30 years. Every screen in the platform exists because a real building needed it.
What Faciliserv does
For the building manager and syndic
- Budget vs Actual tracking — set an annual budget per building (staff salaries, subcontractors, utilities, diesel, maintenance) and watch actual spending against it line by line, with variance and percent-used calculated automatically.
- Collection reports by cost center — see collection rates for common charges, EDL, diesel, maintenance and any custom cost center, plus a grand total for the building. Know exactly who is behind before it becomes a crisis.
- Receivables aging — balances broken down into not-yet-due, 1–30, 31–60, 61–90, and 90+ days, so the committee sees the real cash position at a glance.
- Vendor bills and payables — track what the building owes its suppliers next to what owners owe the building.
- Roles and permissions — give the syndic, accountant, and building staff exactly the access they need and nothing more.
- Instant reporting — every report exports to PDF in one click, ready for the annual owners' assembly.
For tenants and owners
- Check and pay bills from the mobile app (iOS and Android), with QR-coded bills.
- Submit maintenance requests with photos, and track them to completion.
- Receive announcements — meetings, outages, fee reminders — instantly instead of paper notices in the elevator.
- Book amenities, view building contacts, and see community updates in one place.
Operator-built: Faciliserv is developed by Faciliserv SAL, part of the Assiyana group — an ISO-certified facility management operator with 50+ clients and over 100,000 m² of managed space across Lebanon.
How Faciliserv compares to alternatives in Lebanon
Property managers in Lebanon typically choose between Excel spreadsheets, generic accounting tools, or a handful of local apps. Spreadsheets collapse the moment a building has more than a few dozen units — no audit trail, no owner visibility, and endless WhatsApp chasing. Generic accounting software tracks money but knows nothing about units, common charges, or syndic workflows. Local building apps handle communication but are thin on the financial side.
Faciliserv's difference is depth on the money: budget vs actual, cost-center collection rates, and aging reports are the tools that actually get a building collected and solvent — combined with a tenant app residents genuinely use.
Pricing and onboarding
Onboarding is free for qualifying buildings, and our team handles the setup: importing units, owners, balances, and budgets so you launch with clean data. Because we operate buildings ourselves, setup is measured in days, not months.