This Privacy Policy explains how Faciliserv SAL ("Faciliserv", "we") handles information in the Faciliserv mobile applications and the faciliserv.io website. By using our services you agree to this policy.
Information we collect
- Account information — name, email, phone number, unit and building details provided during registration or by your building's management.
- Usage data — bills viewed, payments recorded, requests submitted, and app activity needed to operate the service.
- Photos and files — only those you attach to maintenance requests or documents.
How we use it
- To operate building management features: billing, collection tracking, requests, announcements, and reporting.
- To communicate service notifications relevant to your building.
- To improve reliability, security, and support.
What we don't do
- We do not sell your personal data.
- We do not share data with third parties except processors required to run the service (hosting, notifications) under appropriate safeguards.
Data security & retention
Data is encrypted in transit. Access within a building is controlled through roles and permissions. We retain records for as long as needed to provide the service and meet legal and accounting obligations of the building.
Your rights
You may request access to, correction of, or deletion of your personal data by contacting info@faciliserv.co. Requests tied to a building's official records (payments, violations) may require coordination with your building's management.
Contact
Faciliserv SAL — Kasparian Building, Abdel Wahab Inglizi Street, Sodeco, Beirut, Lebanon.
Email: info@faciliserv.co
Last updated: July 2026